Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@safastoreonline.com.

If your return is accepted, we will send you instructions on how and where to send your package. Return shipping costs will be at your expense. Items returned without a prior return request will not be accepted. Feel free to contact us with any return-related questions at contact@safastoreonline.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.

Exceptions or Non-returnable Items

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original method of payment within 10 business days. Please note that the processing and posting of the refund by your bank or credit card company may take some time.

If more than 15 business days have passed since the approval of your return, please contact us at contact@safastoreonline.com.